Frequently Asked

Q:	When will my item be shipped?
A:	If you have finalised payment prior to 2pm EST, your item will be sent the same day. Otherwise it will be sent the next day.

All purchases will be sent to the address provided by you during checkout, so please ensure that it is up to date and correct.

Q:	How long will Delivery take?
A:	We use the fastest service in Australia so you should receive your item with 24 hours if you live in, or near a capital city. Otherwise it will be 48 hours!
All items are sent via registered post and can be tracked online.
Q:	Are the shipped goods insured?
A:	They sure are! All shipments are fully insured at no cost to you for your piece of mind.
All items are insured for their full value, for your piece of mind at no extra cost to you.
Q:	Are all of the items that you sell Genuine and Authentic and if so - why are the prices so low?
A:	Glad you asked! All of the items that we sell are 100% Genuine, Authentic and Original Brand Name Items. They all come with a full warranty and Our Famous 30 Day 100% Satisfaction Money Back Guarantee - so you'll have plenty of time to verify the product's authenticity.
Q:	Why the low price?
A:	Because we source our stock direct and we simply don't have the overheads that the big retailers do. We save on costs - you save on items. It's that simple!

Each parcel is registered and fully tracked online so delivery status can be obtained at any time. Every parcel is insured for the full value of the item so if it gets lost or stolen we can easily replace it.

This is a service that we provide for our customers absolutely free of charge.

Please ensure that your delivery address is correct and up to date in your account. You can easily edit your account details by clicking here: My Account

Make sure to check out our FAQ section for the most popular questions & answers, or feel free to either Contact us or give us a call at 1300 233 121 with any questions that you may have and allow us to make this experience a pleasant one!