Full Warranties

At TipTopShop.com.au you can shop with total peace of mind knowing that you are fully protected! If you purchase anything from us, and you change your mind when you receive your order, you can send it back to us for your money back. No questions asked and no hard feelings.

 

Send an email to info@tiptopshop.com.au stating your order number and the item/s you wish to return:

-	All purchases will be sent to the address provided by you during checkout, so please ensure that it is up to date and correct.
-	Our Customer Service Department will then issue you a Return Authorisation (RMA) number and advise our return address
-	Please ensure you include this RMA number with your returned item/s to enable us to process your refund promptly
-	Our No Questions Asked Money Back Policy applies in relation to every product we sell, provided that
-	You notify us of your intention to return the item/s within 30 days of us dispatching your order to you
-	The returned item/s are received by us within 14 days of us providing you with an RMA number
-	The item/s are returned to us in 'as new' condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact
-	The item/s are NOT opened, used, worn or damaged, and are in 100% re-saleable condition when we receive them back
-	The item is securely packed for return postage to ensure that the item and packaging is received back by us in original and re-saleable condition
-	That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging
-	Your refund will be the amount you paid for the items returned, net of a restocking fee of $7.95 per item returned ($12.95 for items weighing in excess of 25kgs). If you received free delivery then the delivery cost will also be deducted

All items that we sell not only come with a 30 Day Money Back Guarantee but also a Full Warranty. This warranty ensures what you ordered is received by you in good working order and is able to be used as intended by the manufacturer and / or as specified by us. Tiptopshop.com.au (or our local distributor / manufacturer, if applicable) will either replace or repair a product if it is found to be either damaged or not working correctly during the warranty period. Under the warranty provisions, if the product cannot be repaired or exchanged by the same or another item with at least the same specifications, then a credit voucher or a full refund will be provided.

The minimum warranty period for products that we stock is 2 years but some items are sold with a lifetime warranty.

It is a condition of each item's warranty that you securely pack the faulty or damaged item so that it is able to be returned to us or the local distributor / manufacturer via the transport carrier. We strongly recommend you retain the packaging your item comes in for the duration of the warranty period so that, in the unlikely event that you will need to return the item for repair or replacement, you will have adequate packaging available to do so. If you dispose of the packaging then it will be your responsibility to source alternative adequate packaging to use to return the item. Our insurance policies require photos to enable us to make a claim for damage caused to a package in transit. If you receive an item that is damaged and wish to receive a replacement please email photos of both the damaged item and the packaging, together with your claim so we may process it promptly. Unless otherwise indicated, warranties are return-to-base warranties, Local Distributor / Manufacturer or Tiptopshop.com.au Warranty

Please refer to it for warranty terms and conditions, which may vary from product to product.

To make a warranty claim, please send an email to returns@tiptopshop.com.au and include the following:

1. Order number (on your invoice)
2. Date of purchase
3. Detailed description of the problem

-	If the warranty is provided by the local distributor or manufacturer, we will provide you with email and telephone contact details of the warranty issuer.
-	If TipTopShop.com.au is the warranty issuer, our customer service team will provide a Return Authorisation (RMA) number provided the manufacturer cannot advise on a solution to the problem, and the product is still under warranty
-	Customer service may then ask that you return the item to us, so that we can get our, or our suppliers' Technical Teams to assess the fault and proceed with the warranty claim
-	The method of return freight will in most cases be the via the same carrier that made the initial delivery, however we reserve the right to nominate an alternate carrier where we determine this to be appropriate. Unless otherwise indicated, warranties are return-to-base warranties

If returning the product please include the following information on the outside of your return package:

1. The original order number
2. The Return Authorisation number (RMA) your were given
3. Your Full Name

To ensure speedy processing of your return, please include this information as well as the nature or description of the problem inside of the package too.
 

Replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with any instructions provided with the product or as noted on the product listing.

If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, TipTopShop.com.au expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.

To the extent permitted by law, warranties will only apply to products used for personal / private use. Using products purchased from TipTopShop.com.au for commercial purposes will result in the warranty being voided.

Important Note Regarding Warranty on Watches

Every watch sold by TipTopShop.com.au comes with a minimum 24 month warranty against manufacture defects which is provided either by the manufacturer or TipTopShop.com.au. In many cases the warranty provided is greater than 24 months depending on the brand of the watch.

The warranty on each watch covers manufacture defects only. It does not cover wear and tear, the battery or the strap. TipTopShop.com.au does however provide a warranty for the battery for 3 months from date of purchase. TipTopShop.com.au also provides a warranty for the strap, only if there is a manufacture defect, which is evident immediately or within a few days or weeks of use.
 

Make sure to check out our FAQ section for the most popular questions & answers, or feel free to either Contact us or give us a call at 1300 233 121 with any questions that you may have and allow us to make this experience a pleasant one!