Satisfaction Guarantee

At TipTopShop.com.au you can shop with total peace of mind knowing that you are fully protected!

If you purchase anything from us, and you change your mind when you receive your order, you can send it back to us for your money back. No questions asked and no hard feelings.


 

Send an email to info@tiptopshop.com.au stating your order number and the item/s you wish to return:

- Our Customer Service Department will then issue you a Return Authorisation (RMA) number and advise our return address
- Please ensure you include this RMA number with your returned item/s to enable us to process your refund promptly
- Our No Questions Asked Money Back Policy applies in relation to every product we sell, provided that
- You notify us of your intention to return the item/s within 30 days of us dispatching your order to you
- The returned item/s are received by us within 14 days of us providing you with an RMA number

- The item/s are returned to us in 'as new' condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact
- The item/s are NOT opened, used, worn or damaged, and are in 100% re-saleable condition when we receive them back
- The item is securely packed for return postage to ensure that the item and packaging is received back by us in original and re-saleable condition
- That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging
- Your refund will be the amount you paid for the items returned, net of a restocking fee of $7.95 per item returned ($12.95 for items weighing in excess of 25kgs). If you received free delivery then the delivery cost will also be deducted

 

Make sure to check out our FAQ section for the most popular questions & answers, or feel free to either Contact us or give us a call at 1300 233 121 with any questions that you may have and allow us to make this experience a pleasant one!